Datavoice offers ongoing Maintenance and Support for solutions including customised coverage hours underpinned by clearly defined SLA’s. Our 24 x 7 Help Desk can coordinate Moves, Adds, Changes and Training, and the Datavoice team consults on ongoing product and services updates, lifecycle, enhancements and expansions to drive solution adoption and utilization as your business grows.
Response, Restoration & Service Level Agreements
Datavoice provides a comprehensive Service Desk for your business accessible via telephone, e-mail and via the web for our customers. Datavoice will ensure that incidents and service requests are assigned to the correct resources and/or external providers as required.
Incidents and Service requests can be logged, tracked, updated escalated and reported on based on the underlying service levels associated with each task.
In order to enhance our outsourced Service Desk offering, Datavoice has recently deployed a new job management platform designed to work as an integrated overlay with our existing inventory management and finance systems.
Lifecycle Support & Platform Updates
Keeping your systems at currency is critical to ensuring ongoing supportability. Datavoice provides proactive product lifecycle information to ensure your investment remains supported, expanded and enhanced as your business grows.
Datavoice provided comprehensive lifecycle support and advice, as well as updates, patching and upgrades where required to ensure your business critical communication infrastructure continues to perform at an optimum.
Projects, Expansions & Moves, Additions & Changes
As your business requirements change, Datavoice is here to help.
We can provide additional applications, expansions of your existing systems, relocation and consolidation of your infrastructure and moves, adds and changes as a subset of your business as usual support requirements.
Investment in technology should grow with you. Our approach to any solution design takes into consideration where your business is headed, and what we need to provide you with to get you there.