About Us

About Us

Who We Are

Datavoice is a privately owned and operated Australian Business that was established in 1994.

Datavoice is a technical services organisation focussed on solution and efficiency driven outcomes for our clients. We are leaders in the provision of Telephony, Unified Communications, ICT and Electrical & Data Cabling Services and Solutions to businesses of all sizes throughout Australia.

Core Values

Datavoice prides itself on our capacity to design and implement solutions which are effective, fit for purpose, simple to maintain and that offer maximum value for our clients. Our consultative approach and comprehensive range of services ensure that we can deliver turnkey solutions, and in turn, an exceptional customer experience.

Who We Work With

Datavoice provides solutions and services to Australian Business of all sizes. We have extensive experience across a range of verticals – Small and Medium Business; Mid-Market & Enterprise; Commercial, Health, Hospitality, Education, Government & Defence. We also have a long history and broad capability with the provision of outsourced services for Telecommunication Carriers, Vendors & System Integrators.

Leadership Team

Simon Batty

Simon Batty

Managing Director and Head of Operations

Simon has over 35 years’ experience in the Telecommunications and Contracting sector, with much of this as a successful business owner/director. Over this period, he has seen immense changes to both industries and managed to continue to build and diversify a business that prides itself on customer service and reliability.

‘Our focus is to be flexible enough to deliver on the ever-changing services and support that our customers require that are technology driven’

 

Region: National

Based: Melbourne

James Batchelor

James Batchelor

Director | Sales and Marketing

James has in excess of 20 years’ experience in the Telecommunications sector. He has worked in the vendor and carrier space, and brings a vast presales and technical knowledge that enables him to articulate all elements of end to end delivery to our customers, partners and delivery teams, ensuring great results for all. James has been with Datavoice since 2010, initially as National Sales Manager, and as a Director since 2014.

‘In an industry that is perpetually changing, the one constant is our commitment to our customers. Understanding their requirements, developing and articulating bespoke solutions to enable them to meet their business outcomes, and underpinning this with quality implementation and ongoing support, remain fundamental to what we do. Whilst technology changes at a rapid rate, our commitment to delivering solutions for our clients using this methodology remains unwavering’.

Region: National

Based: Melbourne

Peter Frew

Peter Frew

Director | Finance & Administration

Peter bring a wealth of professional experience to the Datavoice management team. Peter leads the financial and administrative teams on a national basis, as well as managing the day to day operations of Datavoice’s Canberra Branch.

Region: National

Based: Canberra

Todd Bell

Todd Bell

National Operations Manager

Todd has in excess of 30 years’ experience within the ICT industry, with extensive experience in leading large and diverse projects. Todd has extensive knowledge in communication technology and a deep understanding of managed services, software solutions and infrastructure.

In his capacity as National Operations Manager, Todd leverages his 20 years’ experience in Project Management to coordinate our project and service delivery teams and lead large scale deployments across the country.

Region: National

Based: Sydney

The Team

James Baker

James Baker

Business Development Manager | Cabling & Electrical

20 years’ experience in the Telecommunications and Contracting sectors, has armed James with the ability to find solutions to customer’s ICT & Electrical infrastructure challenges.

Region: National

Based: Melburne

Kate van der Pol

Kate van der Pol

Project Manager | Voice, Data & Electrical Deployment Services

Kate has more than 20 years’ experience working in the Telecommunications industry as both a Project Manager & Business Analyst for vendors, carriers and end user customers. Kate has extensive experience with managing large projects across Australia encompassing voice & data deployment, contact centre implementation, LAN refresh, cabling and nurse call deployment.

Region: National

Based: Melboune

Tania Bell

Tania Bell

Service Manager | ACT Region & Federal Government

Tania started with Datavoice more than 20 years ago as a trainee technician and cabler. Tania has worked in system installation and maintenance, and has managed outsourced Helpdesk services for large Government departments. Tania’s wealth of experience has led to her current role as Service Manager, leading our ACT based technical team.

Region: ACT & Federal

Based: Canberra

Michelle Cole

Michelle Cole

Service Manager | Customer Support Services

Michelle has more than 20 years’ experience in the telecommunications industry having worked primarily in the areas of project management, training, technical support, installation and maintenance across a range of unified communications and call centre platforms. Michelle’s wealth of experience has led to her current role as Service Manager, leading our national customer support team in Melbourne and coordinating our Victorian based technical team.

Region: National

Based: Melbourne

Rohan Thomas

Rohan Thomas

Customer Delivery Manager | ACT Region & Federal Government

Rohan provides end to end customer service for large projects and customers, encompassing service transformation, project management and operational delivery. Rohan has extensive experience with managing relationships, contracts and service levels for projects and BAU support and delivery during lifecycle. He brings a deep technical expertise and innovative pre-sales engineering capability to the Datavoice project team.

Region: ACT & Federal Government

Based: Canberra

Trina Browne

Trina Browne

Sales Manager | Fixed Carriage, Data Access & Mobility

Trina has worked in the Telecommunications space for in excess of 20 years, more than 10 of which have been at Datavoice. She has a wealth of experience with the Tier 1 carriers. Trina leads our Fixed, Data & Mobile sales team, combining her commitment to exceptional customer experience with her vast experience in the area of sales operations and processing.

Region: ACT

Based: Canberra

Gerry McGarry

Gerry McGarry

Operations Manager | Voice & Data | Western Australia

Gerry as in excess of 35 years’ experience in the telecommunications industry, having worked as installer and maintainer of telephony solutions from multiple vendors. Gerry leads our Western Australian operations, looking after delivery of national projects in this region as well as a number of large-scale state and local government customers for which Datavoice provides contracted support.

Region: Western Australia

Based: Perth

Geoffrey Lee

Geoffrey Lee

Business Account Manager | Fixed, Data & Mobility

Geoff is an experienced sales professional, with more than 20 years’ experience and more than 10 years’ in telecommunications.

Geoff specialises in solutions for small to medium business, with a specific focus on fixed, data and mobile carriage solutions.

Region: ACT

Based: Canberra

Con Margaritis

Con Margaritis

Project Delivery Manager | Electrical Contracting Services

Con has over 30 years’ experience as an electrician, having worked as a site supervisor and project manager across the construction and infrastructure sectors. Con manages the Electrical Contracting and Data Cabling field resource team, with responsibility for end to end project delivery.

Region: National

Based: Melbourne

Dougal McCallum

Dougal McCallum

Business Development Manager | UC

Dougal has more than 14 years’ experience in the communications industry, and is responsible for Account Management & Business Development at Datavoice. Dougal is customer focussed and is highly knowledgeable in the area of ICT technologies. His primary focus and areas of expertise are Unified Communications & Contact Centre (both on premise and cloud based), with competencies in design, professional services, consultancy, managed services, and solution lifecycle support.

Region: VIC & WA

Based: Melbourne

Vendors & Partners

Unified Communications

NEC’s range of Communications Platforms, Digital and IP Phones really does include an option for every organisation. In this time-is-money market, our platforms and phones are designed to maximise user efficiency. Continuous conversation technology means your employees can be reached via voice or integrated messaging anytime, improving the flow of information and customer satisfaction.

With Avaya IP Office, your small to midsized business has affordable, flexible and powerful choices for business communications. Select the features that are right for you today and add new capabilities as your business grows and faces new challenges. Regardless of the IP Office Edition you choose, you’ll be backed by Avaya and its 100+ year technology heritage of delivering communications solutions that matter to small and midsized businesses.

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Cloud

Optus Loop is a cloud-based business VoIP (Voice over Internet Protocol) solution where your calls are made using the internet without needing a traditional telephone infrastructure. Get a scalable phone system with a versatile suite of customer management & team collaboration features.

iPECS Cloud brings all of the features you know and love from an on-premise phone system and delivers them through the cloud. iPECS Cloud is tailored to deliver reliable and simple communications to your desktop from our highly secure and resilient data centres. This means we manage the phone system for you and you just use the handset, web portal or applications to access everything you need, when you need it.

RingCentral Office is a cloud business communications system that empowers businesses of all sizes to communicate, collaborate, and connect via voice, team messaging and collaboration, audio and video conferencing, and fax from any location and on any device.

NEC UNIVERGE BLUE® is an easy-to-use cloud-based communications platform that helps easily manage team communications and collaboration. One simple cloud app delivers a seamless, unified experience while reducing complexity and costs. Fully integrated unified communications and collaboration solution in one seamless and intuitive experience. Allow your teams to work when they want and in the context they want (over any channel or device) to drive the specific outcomes you want.

Wi-Fi & Networking

Cisco Meraki changed the way we think about network management today. Its out-of-band cloud architecture creates secure, scalable and easy-to-deploy networks that can be managed from anywhere. This can be done from almost any device using web-based Meraki Dashboard and Meraki Mobile App.

Immersive experiences on mobile are becoming the new normal. Add the explosion of IoT and mobile devices, and not only does your network need to be secure, it must be fast and reliable. With access points and wireless controllers that support the Wi-Fi 6 (802.11ax) standard, Cisco provides an intent-based architecture to meet customer expectations and scale for growing business demand.

Network IT demands more capability and reliable security from fewer components to save on cost and complexity. Fortinet’s Next Generation Firewall, FortiGate, is supplied with a Wireless LAN and Switch controller built-in to provide Security Driven Networking for Wi-Fi at no extra cost. Perfect for deployments from the campus to the SD-Branch, the integrated solution is Fortinet Security Fabric enabled, providing the broad visibility, automated protection, and integrated threat intelligence required to protect the valuable assets and data of organizations worldwide.

Data Cabling

To keep pace with the ever-changing needs of today’s enterprise, network technologies must continually adapt. To the network infrastructure professional, that means an ongoing battle to support exponentially increasing application speeds and bandwidth requirements with the capacity and flexibility to efficiently deliver critical network services to the enterprise. But even as network technologies advance at breakneck pace, one thing remains constant: the LAN is the backbone of the enterprise, and the cabling infrastructure is the backbone of the LAN. Siemon delivers a comprehensive line of physical layer infrastructure solutions for the Enterprise LAN: end-to-end twisted pair copper and optical fibre cabling systems; racks, cabinets, and cable management; work area problem solvers, and more – all designed to ensure that our customers’ LANs are backed by a high-performance, reliable, future-proof cabling infrastructure.

Molex has decades of experience working with enterprise partners to create flexible, high-performance connectivity solutions. With our deep industry knowledge, we can help you meet all the present and future demands of your high-density infrastructure.

CommScope has played a role in virtually all the world's best communication networks. We create the infrastructure that connects people and technologies through every evolution. Our portfolio of end-to-end solutions includes everything our customers need to build high-performing wired and wireless networks.

Electrical & Communications

NECA - the National Electrical and Communications Association, is the peak industry body representing the interests of the electrical and communications contracting industry across Australia. We have close to 5,000 member organisations and our members employ around 100,000 people. NECA is run by contractors, for contractors, and represents members in all states and territories of Australia. All our board members – at the national and state and territory level, are electrical contractors. And each board has a good mix of small, medium and large enterprises represented. As a result we understand what our members are looking for in our member services and technical support.

Collaboration & Video

Lifesize is a cloud-based video conferencing and collaboration platform combining a software solution for personal devices like laptops and mobile phones with a full line of 4K video conferencing systems and wireless sharing devices purpose-built for meeting rooms. The strength of the Lifesize solution lies in the robust global network reliability, security standards and the tightly integrated industry-leading meeting room equipment which is supported end to end by Lifesize.

Don’t compromise when it comes to video. You can have boardroom quality audio and advanced camera capabilities for all room sizes. And you can do it with solutions that are easy to install, easy to manage, and easy to use.

Headsets

Our headsets and speakerphones work out of the box with over 10,000 traditional deskphones. They are future-proof and compatible with all softphone and web clients, from Skype to Business to Microsoft Teams to Mitel. Providing your staff with certified and trusted devices that work seamlessly with your UC platform is key to productivity, audio quality and having fewer IT issues. Jabra have tested devices with a long list of platforms and are Microsoft Teams certified with a wide range of headsets and speakerphones.

Work styles evolve as people work remotely or in offices. Whether at a desk or on the go, everyone must remain connected and focused on work. That's why Cisco extended the collaboration platform with a range of professional headsets that create intuitive user experiences and offer a single, integrated tool to manage Cisco headsets, endpoints, and applications, both on-premises or in the cloud.

Whether you work in a busy office filled with cubes, an open floor plan, or sit in with a group of support pros, we can help make your calls go more smoothly. With a wide selection of award winning headsets, we’ve put crystal clear audio into incredibly comfortable designs so you can do what you do best.

Made for those who insist on excellence from their audio devices. Our headsets are designed and crafted with high-quality materials that are built to last. Providing the perfect balance of excellent audio and comfort. Empowering you to experience the purity of sound, the clarity of speech and the difference they make to anything you sets out to achieve.

Fixed Voice, NBN & 4G Internet and Mobile Broadband

Optus voice solutions work for any scale of business, from one line to 500+ voice lines. Whether you have a single office or multiple across Australia, Optus small and medium business network delivers guaranteed voice quality and business service level agreements to provide support. If you're running multiple devices, part of a big family or streaming on-demand video, then nbn Internet is for you. Get a flexible connection with 4G Internet. No complicated installation, no phone line, no hassle. Just plug, play and enjoy high speed internet with 4G Internet. If you're on the road, commuting to work or studying remotely, stay connected with Mobile Broadband.

Mobile

Whether you're looking for mobile phones, SIM only plans, month-to- month plans or more, we've got your options in one place.

We are Australian based telco, ready to help whenever you needed. You can reach out to us via calls & online chatting. We also have multi-language support team.