Telephone Systems & Unified Communications Solutions
Datavoice provides a comprehensive range of Business Telephone Systems and Unified Communications Solutions. From 2 to many thousands of users, and all sizes in between, Datavoice can provide a solution tailored to meet your specific requirements.
Our product portfolio includes solutions for small business, multisite networks, mobility and desktop applications and integration, multi-channel contact centre and call recording, combined with a wide range of handsets and terminals that are customisable and user friendly.
Contact Us Now:
- To speak with one of our Specialists with regard to a new Business Telephone System or Unified Communications Solution
- To discuss the ongoing support or expansion of your existing Telephony environment
- To discuss your existing Telephone System’s readiness for a move to the NBN
Unified Communication Applications & Remote Working Solutions
Datavoice can provide a comprehensive range of Unified Communications and Remote Working solutions for your preferred Telephony platform, designed to meet your individual requirements. Every worker has unique communications needs that are mainly driven by how and where they work. Office workers are primarily at their desks. Remote workers need to connect wherever they happen to be, and want to collaborate with the same capabilities they would have in the office.
Mobility is playing an ever increasing role in business life. New ways of working are required to drive growth and increase competitive advantage while reducing costs. Extending business communications applications to mobile devices, allows users to be more accessible and productive while on the move, even though their mobility requirements may differ by department and role within the organisation.
Businesses are increasingly focussed on protecting the safety of their staff by enabling their employees to work from home. Datavoice’s portfolio of Unified Communications solutions are capable of supporting remote workers in many ways, including remote handsets, soft phones, and smart phone applications. Enabling this functionality may be as simple as adding some additional licences to your existing platform.
Multi Channel Contact Centre
Datavoice can provide a range of Contact Centre solutions from market leading vendors, customised to your specific requirements and tightly integrated into your preferred Unified Communications or Telephony platform.
Businesses that want to differentiate themselves in today’s competitive market environment must be able to provide superior service, high quality customer interactions and allow customers to communicate in the method that they prefer. The concept of multichannel capability that delivers one view of all customer interactions regardless of medium is a strategic necessity.
The blended multichannel capabilities available within Datavoice’s Contact Centre portfolio can intelligently route voice, email, web chat, text, and fax to the most appropriate resource based on language, knowledge, past history, and availability. A comprehensive range of reporting tools combining historical and real-time displays, provides essential information on Key Performance Indicators, helping improve performance and productivity.